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The Management Ops Sr Group Mgr manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.
Job Responsibility:
Manages business planning initiatives for a large functional area
Ensures that Ops organization is defining and implementing systems that are aligned with business strategy and goal
Accountable for end results, budgeting, planning, policy formulation and significant contribution to future strategy of the group
Performs cross family management duties
Collaborates on medium to long-term planning for broad issues affecting the business
Resolves issues referred by subordinate managers and staff
Manages resource supply and demand
may include hiring, staffing and maintaining a diverse and effective workforce
Serves as Internally recognized Ops subject matter expert that influences the way things are done
Applies broad and comprehensive understanding in multiple functional areas as well as underlying business codes
Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
Establishes strategic plans for the function
Demonstrates thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals
Requires a good working knowledge of the industry
Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations
Draws on diverse range of internal and external sources
Influences and negotiates with senior leaders (across functions)
may communicate with external parties
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Requirements:
Fluent in Spanish / English
BS/BA degree or equivalent work experience preferred
10+ years of experience in Tier 1 global financial institutions with experience managing complex Operations team
Experience delivering strategic change programs spanning multiple years in a fast paced, large global financial services firm, ideally in an operations organization
Energetic, innovative, flexible, collaborative, and proactive
a leader who can positively and productively add product impact to both strategic and tactical technology
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments
Strong risk management and control mindset
Experience in financial planning processes, including budgeting and forecasting
Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations
draws on diverse range of internal and external sources
Self-reliant, good problem solver, results oriented
Demonstrated experience leading people and developing effective and diverse teams across a global footprint
Ability to establish and build trust with professionals throughout the business as a leader, advisor and business partner to the organization with a clear client orientation
Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint
Ability to conceptualize aspects of the organization’s model and its future development
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