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This role owns marketplace performance across a portfolio of key digital partners, with accountability for delivering sales growth, visibility and conversion. You’ll drive results through a combination of commercial levers, campaign execution and listing optimisation, ensuring products are competitive, visible and converting effectively across all channels. This is a hands‑on, commercially focused role for someone who has already delivered results in a marketplace environment, managing content as a core performance lever.
Job Responsibility
Monitoring performance of digital partners against sales and profit plans, identifying opportunities across visibility, conversion and profitability, and taking action to deliver against them
Driving sales while maintaining awareness of margin and operating costs, balancing top-line performance with overall contribution
Using partner tools, dashboards and insights to understand performance drivers and where to focus effort
Planning and executing key trading moments, ensuring products are set up correctly to support performance during campaigns and seasonal activity
Building strong relationships with digital partners and staying close to how each platform operates in practice
Prioritising activity based on impact, focusing on areas that will drive the most meaningful performance improvement
Working closely with in‑team Merchandising and Operations to ensure execution is aligned and issues are resolved quickly
Partnering with the Buying and Merchandising teams to align on ranges and trading priorities
Supporting the Merchandiser with planning and forecasting – feeding in channel level insight - ensuring plans reflect differences in how each channel operates and their respective strengths
Collaborating with Marketing teams to ensure marketplace activity reflects the broader brand message while still delivering on commercial objectives
Owning the quality of product listings across all digital partners, ensuring they meet best‑in‑class standards
Ensuring all listings are complete, accurate and aligned to platform requirements, including attributes, taxonomy and imagery, in collaboration with Digital Partnerships Operations Team
Identifying and resolving issues impacting performance including suppressed listings, missing information or poor categorisation
Continuously improving how products are presented to maximise visibility and conversion
Working with relevant teams to prioritise and deliver updates that will improve listing quality and performance
Requirements
3+ experience in marketplace trading with responsibility for delivering performance - specifically with hands-on experience with Zalando Partner Program
Strong understanding of how marketplace performance is driven in practice, including what impacts visibility, conversion and overall results
Familiarity with marketplace tools, platforms and ways of working
Proven track record of improving performance through trading and content optimisation
Exposure to marketplace media (ZMS, AMS)
Highly analytical with the ability to turn insight into action
Able to manage and prioritise effectively across multiple channels, products and trading moments
Confident working cross‑functionally in fast‑paced environments
What we offer
Blended working – spreading your time across our office and remote working
Sustainable office in bustling West London (near Westfield)
Friendly and open culture with flat structures allowing plenty of opportunity for development
Company growth and opportunity
Dune is evolving all the time
Open-minded company, welcoming thoughts and ideas to be shared
Working with charitable organisations to help raise funds and give something back
60% employee discount on Dune products
25 days holiday (plus the bank holidays)
Cycle2work
Company pension scheme
Life assurance for all team members
3.00 p.m. finish every pay day Friday
Team socials and drinks
Access to our employee assistance programme, retailTRUST