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Vodafone Logo Vodafone · IT - Administration

Marketplace Service Management Specialist

Egypt, Giza · Job Posted May 05, 2026
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Job Description

We are seeking a detail-oriented and collaborative individual to support Marketplace and Service Management operations by ensuring accurate resourcing, financial alignment, governance, and data integrity. This role plays a key part in coordinating stakeholders, maintaining operational and workforce trackers, supporting commercial and financial processes, and delivering insightful reporting to enable informed decision-making across VOIS Service Management.

Job Responsibility

  • Coordinate monthly stakeholder engagements
  • Support Marketplace operations end-to-end, including quantity uploads, service and partner onboarding, catalogue updates, and change requests
  • Maintain and govern headcount, VOIS, baseline, transition, and recruitment trackers
  • Review work orders to ensure alignment with agreed scope, pricing, and commercial cover
  • Support forecasting, KPI tracking, reporting, and budget execution activities
  • Produce dashboards, ad-hoc analysis, and insights for senior stakeholders
  • Track actions from project and operational meetings and support continuous improvement initiatives

Requirements

  • Strong stakeholder engagement skills
  • Confident in analysing data, identifying trends, and translating insights into practical recommendations
  • Highly organised, with strong time management and attention to detail
  • Comfortable working in fast-paced, cross-functional environments with a proactive and learning-oriented mindset
  • Experienced with collaborative and reporting tools such as MS Excel, Power BI, Teams, SharePoint, and similar platforms
  • Fluent in English, with clear written and verbal communication skills
  • Familiar with service management, operational, commercial, or technology-driven environments

Nice to have

  • ITIL Foundation knowledge
  • Online marketplace exposure

What we offer

  • Exposure to global stakeholders across VOIS and Vodafone markets
  • Opportunities to contribute to strategic Marketplace and Service Management initiatives
  • A collaborative environment that values continuous improvement, learning, and data-driven decision-making
  • Hands-on experience in commercial, financial, and operational governance within a global organisation
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