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Marketplace operations

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ElevenLabs

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Location:
United Kingdom

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Productions is the 'done for you' managed services wing of ElevenLabs made for creators and media businesses. We bring together our AI audio tools and human experts to unlock human-edited dubs, audiobooks, and more in 15+ languages directly on the ElevenLabs platform. Joining us in Marketplace Operations, you will drive the success of our Operations org.

Job Responsibility:

  • Own end-to-end processes across hiring, training, turnaround times, pricing, quality control, producer engagement and more
  • Expand our hiring engine to ensure we always have the capacity we need to meet our (growing!) demand
  • Improve our quality control and monitoring systems to ensure the dubs, audiobooks, and other content we deliver sound natural and professional-grade
  • Build your own data pipelines and dashboards to inform decision making at scale
  • Find new efficiency levers through process (e.g. new onboarding flow), automation (e.g. Python scripts) or collaboration with Engineering (e.g. new dispatch or pricing function)
  • Work with the rest of the Productions org (Engineering, Production Managers, Content Ops, Sales) to make Productions the greatest audio marketplace on the planet!

Requirements:

  • Ops fluency - you have experience managing and scaling complex Ops processes, e.g. in a marketplace or logistics environment
  • Problem solving – you’re talented at breaking down complex problems into atomic pieces, then formulating the right plan to tackle each
  • Data & analytics - you’re comfortable running your own queries, small scripts and crunching data
  • Pace - you enjoy operating in an early‑stage, high‑growth environment, including implementing new ideas and iterating quickly
  • Team collaboration - you’re skilled at collaborating across various functions and driving the best possible team outcome

Nice to have:

  • Experience managing/growing freelancer teams
  • Experience in the localization or audio production industry
What we offer:
  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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