Marketplace Operations Manager EMEA

• Own day-to-day operations of Deel’s app resale and marketplace infrastructure (web + in-platform)
• Maintain accurate partner and app listings including positioning, pricing context, service model (managed vs. self-managed), and geographic coverage
• Ensure the marketplace operates as a trusted single source of truth for internal GTM teams and customers
• Support execution of app resale motions across priority partners/vendors and categories
• Operationalize workflows for license provisioning, transfers, and renewal routing
• Help distinguish and operationalize managed vs. self-managed resale offerings in collaboration with Ops/GTM stakeholders
• Coordinate with Procurement and partner/vendor stakeholders as resale workflows evolve from manual to API-assisted operations
• Apply and maintain a high bar for client-facing marketplace quality
• Prioritize differentiated B2B solutions over low-signal, non-strategic offerings
• Implement tiering and filtering logic so high-fit partners receive high-fit lead flow
• Own the continuous evaluation of partner relevance by segment, use case, and market demand
• Manage lead distribution and track reciprocal value exchange from resale and marketplace partners
• Support governance of discounts, margin logic, and commercial terms visibility
• Track key monetization KPIs and partner performance with RevOps and Partnerships
• Own operational reporting on outbound referrals, conversion, and resale contribution
• Serve as the go-to resource for AEs, CSMs, and OBMs for partner and app referral routing and general inquiries
• Create clear internal guidance on partner and app selection, alternatives, and customer-fit use cases
• Surface field feedback to inform roadmap, partner prioritization, and marketplace UX improvements
• Collaborate with Product Partnerships and Partner Marketing on campaigns and bundles to build initial and sustained long-term adoption of the web and in-platform marketplaces

• 3–6 years in B2B marketplace, partner, ecosystem, GTM operations, or a related SaaS/tech role
• Experience supporting resale, licensing, procurement-adjacent workflows, or partner commercial programs
• Strong operational execution across data integrity, process design, and cross-functional coordination
• Solid understanding of B2B software categories (HRIS, ATS, security, finance, productivity, IT ops)
• Ability to define and enforce quality/tiering standards in partner ecosystems
• Comfort with revenue-share / discount mechanics and performance tracking
• Strong communication and documentation skills for partner positioning and GTM enablement

Bonus: experience with marketplace and app store operations

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access