Marketplace & Delivery Solutions Operations Manager, Uber Direct

Uber Direct is scaling rapidly in Taiwan, and this role sits at the center of how our delivery solutions translate into real-world merchant impact. As a key member of the Uber Direct team, you will help shape how merchants adopt, operate, and scale last-mile delivery by combining product operations expertise, marketplace knowledge, and data-driven decision-making. In this role, you will be instrumental in the local execution of Uber Direct's product strategy by closely collaborating with Commercial, Marketplace Operations, and Global Product teams. Your core responsibilities will focus on solution design and rollout, optimizing reliability and performance through strategic use of marketplace pricing and operational levers to improve key metrics like completion rate and on-time rate, and serving as a crucial liaison to advocate for merchant needs to the global product team. Ultimately, your efforts in developing scalable solutions and ensuring delivery reliability will directly drive product adoption and secure Uber Direct's long-term success in the Taiwan market.