Marketing Specialist II

• Support overall business growth by contributing to the overall growth plan for the customer’s digital lottery products
• Understand all product offerings and identify opportunities for player experience improvement
• Test new game content and manage all releases, working closely with delivery and studio teams
• Create and maintain a monthly promotional calendar in line with the overall marketing strategy
• Successfully operate and execute all promotions
• Proactively understand and address issues, challenges, and threats to business growth
• Understand data reporting elements and use to identify new focus areas for growth
• Working with player activation team, execute player communication campaigns via multiple channels
• Track and understand metrics and opportunities for enhancement
• Work with Brightstar Call Center and customer to address player questions and issues
• Collaborate effectively with cross-functional team members to identify and implement customer experience enhancements and issue resolution
• Escalate technical concerns appropriately

• 3+ years experience in digital marketing or e-commerce
• Bachelor Degree in marketing, business, communications, or related field
• Strong customer-facing experience
• Experience on CRM and/or loyalty programs
• Excellent time-management and organizational skills
• Strong analytical, reporting and problem-solving skills
• Capable of simultaneously managing strategic initiatives, projects and production issues
• Strong follow-through skills
• Ownership mindset regarding products and performance
• Ability to communicate as part of a team to build consensus among internal and external clients and stakeholders
• Open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, and mentor others to succeed
• Highly motivated, organized, able to multi-task and work under tight deadlines
• Strong people skills
• ability to interact with a wide range of personalities

Gaming industry experience

• 401(k) Savings Plan with Company contributions
• health, dental, and vision insurance
• life, accident, and disability insurance
• tuition reimbursement
• paid time off
• wellness programs
• identity theft insurance