Job Description:
We’re looking for a Marketing Operations Manager who brings energy, operational excellence, and creative flair to our Higher and Further Education division. This is a hands-on, fast-paced role where no two days look alike. You’ll be the driving force behind our on-site marketing delivery — ensuring every touchpoint, from menu boards and digital screens to social content and activations, reflects the quality, vibrancy, and standards of our brand. Working across both white-label and branded university environments, you’ll represent the renewed G+G ethos while tailoring activity to diverse campus identities. You’ll work closely with Account Directors, site managers, chefs, the operations team, and our central marketing and digital teams to bring our offers to life in a way that’s consistent, data-driven, and operationally robust. A core part of the role is understanding the realities of food service environments. You’ll partner with operations daily, working confidently within commercial and operational frameworks — including margins, labour, menu cycles, stock, throughput, and service flow — to ensure all marketing activity is feasible, commercially viable, and designed to support smooth on-site delivery. You’ll also be responsible for using data to shape decisions and demonstrate value. Whether it’s tracking footfall growth, loyalty redemption, average spend uplift, customer satisfaction improvements, or performance of new concepts, you’ll embed a culture of impact, ROI, and continuous optimisation. This is a hybrid role at the intersection of creativity, commercial insight, and operational delivery — perfect for someone who loves being on the ground, who understands hospitality environments, and who can think strategically while rolling up their sleeves to execute brilliantly.
