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Reporting to the Head of Content APJ (who is an empathy and growth mindset leader), you will play a pivotal role in managing agency partnerships and ensuring seamless delivery of content and event programs across JAPAC for their marketing leading product suite.
Job Responsibility:
Build and maintain strong relationships with content and event agencies across JAPAC, guiding them on expectations, processes, and compliance
Collaborate with internal stakeholders to align on project goals, timelines, and deliverables
Oversee project management for campaigns and events, ensuring milestones and deliverables are met & ensure clear SLAs, QA checkpoints, and smooth handoffs from intake to execution
Implement and optimise operational workflows, SOPs, and SLAs
Monitor budgets, validate POs and invoices, and provide KPI reporting
Serve as the central point of contact for agencies, resolving escalations and ensuring quality standards
Provide accurate KPI data (velocity, quality, ROI, efficiency) to leadership dashboards
Requirements:
5+ years’ experience managing agencies, content operations, or marketing operations, ideally in a regional or global context within a SAAS organisation ideally (not essential)
Strong project management skills: planning, tracking, and delivering on deadlines, with the ability to guide agencies and internal stakeholders
Experience implementing SOPs, managing SLAs, and optimising operational workflows
Proven budget management skills, including PO validation, invoice review, and financial reporting
Familiarity with project management tools, content management systems, asset libraries, and event technology platforms
Ability to track KPIs, analyse performance data, and translate insights into actionable improvements
Soft Skills: proactive problem-solver, calm under pressure, detail-oriented, adaptable, collaborative, and values-driven
What we offer:
12-month maximum term contract (full paid leave entitlements) with a view to extending or converting to permanency
Work at a globally recognised tech innovator with an exceptional culture
Collaborate with world-class teams across the JAPAC region
Opportunities for career growth, skill development, and global exposure
A hybrid working model and a supportive team environment