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Marketing Operations Lead

United Kingdom, Woking · Job Posted January 15, 2026
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Job Description

At Impact Food Group, we’re more than just a school caterer. We’re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We’re constantly learning, evolving, and improving — every way, every day. Through our industry-leading brands — Innovate, Hutchison, Cucina, and Chapter One — we cater for over 600,000 students and operate in more than 900 schools nationwide, growing every year. We’re now looking for a talented and highly organised Marketing Operations Lead to join and play a vital role in supporting our business. Guided by our values, integrity, bold, impactful, humble and community; you will help us shape a workplace and culture we can all be proud of. The Marketing Operations Lead will bridge our central marketing team and operational business, rolling out best-practice marketing across all schools to drive participation, meal uptake, and customer experience. Reporting to the Head of Marketing & Communications with regular travel to IFG sites and 1-2 days a week at Head Office (Woking). If you’re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we’d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.

Job Responsibility

  • Implement business-wide marketing plans and campaigns that drive awareness, participation, and meal uptake across all sites
  • Support retention activity, added-value initiatives, and create/deliver toolkits and campaigns that drive measurable impact
  • Lead on site-level food marketing activity including menus, meal deals, promotional campaigns, and theme days
  • Develop engaging, customer-facing materials that drive awareness and uptake across students, parents, and staff
  • Own the development and continuous improvement of IFG’s Perfect Site model
  • Support operational teams with canteen layouts, merchandising, point-of-sale, and customer experience best practice
  • Set up and run student panels, both face-to-face and digitally, to gather quantitative and qualitative insights
  • Analyse findings and translate them into actionable recommendations that inform menus, marketing campaigns, and customer experience improvements
  • Support delivery, analysis, and reporting of client and consumer surveys
  • Create toolkits and action plans to ensure insights are embedded into site-level operations
  • Develop creative, impactful content using Canva and other tools for campaigns, promotions, website updates, and awards submissions (local and national)
  • Support with copywriting, design, and deployment of site-level communications, including school launch materials, digital signage, and online portals

Requirements

  • Proven experience in marketing, ideally in a retail, foodservice, or consumer-focused environment
  • Understands the power of great customer experience in driving participation and sales
  • Confident engaging with different stakeholders – from students and parents to clients and site teams
  • Confident communicator, able to present ideas and influence at all levels
  • Flexible and willing to travel regularly to sites across the UK
  • Experienced User of Canva
  • Experience of Working with digital Content Management Systems
  • Video/Photography to a Good Standard
  • Experience of using CRM Systems
  • Video Editing (e.g. Capcut)

What we offer

  • Car Allowance
  • Monday to Friday working
  • 25 days holiday plus bank holidays
  • Access to IFG rewards (money off high street)
  • Yearly Summer Party
  • Centrally based offices

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