Marketing Manager Job at IKEA (Gurgaon)

Marketing Manager

IKEA

Location:
India , Gurgaon

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At IKEA, everything starts and ends with our customers. In Customer Relations, we work every day to build meaningful, long‑lasting relationships with both new and returning customers across all our channels. We’re a diverse and friendly team that comes together to create positive, joyful experiences for everyone who visits us—whether online or in our stores. We make sure our services are simple and accessible, we listen carefully to feedback, and we act fast to make things right when something goes wrong. Our way of working is rooted in genuine human connection: listening, understanding, and meeting people where they are. We’re a team of people who truly care about people—and that’s what makes us who we are. Lykli Gurugram Meeting Place is the Mixed-Use development by Ingka Centres which includes Office and Retail components, anchored by IKEA Store.

Job Responsibility:

Create, own and lead the Customer Experience Programme for the Meeting Place
Support new business opportunities and income streams and help strengthen how we communicate with our customers
Identify our local customer groups and map their journeys—before, during and after their visit, both online and offline
Make sure customers receive clear, consistent and relevant communication that reflects our IKEA brand and the Meeting Place identity
Continuously improve the full customer journey
Together with partners and the community, you help provide outstanding customer service
Define, develop and innovate new customer services—like delivery options, loyalty programmes or information points
Work with the Meeting Place Manager to set commercial goals, build marketing strategies and support the budgeting process
Build and maintain the commercial calendar, driving brand visibility, loyalty programmes and online community engagement through social media
Monitor and analyse customer interactions across all touchpoints
Identify opportunities to improve both customer satisfaction and business performance
Help bring the unique identity of the Meeting Place to life—across all online and offline touchpoints
Design and implement a loyalty programme that rewards and engages our community members
Plan and integrate the promotion of events, campaigns and marketing activities across all media
Together with IKEA Retail, you drive innovation and improvement in the customer journey and overall experience
Help build strong customer experience competence within the Meeting Place
Engage customers and partners to support the sustainability goals of the Meeting Place
Encourage partners to inspire healthier and more sustainable everyday living among our visitors

Requirements:

At least 7 years of hands‑on marketing experience, especially from shopping centres or retail environments
Understand the Indian market and what makes customers here tick
Comfortable digging into customer insights and market research to help us make better decisions
Enjoy working together with agencies, event partners, PR teams and advertising specialists to create great experiences for people

Additional Information:

Job Posted:
March 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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