This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
You will lead the Marketing Operations function, ensuring the Marketing team operates efficiently, consistently and at scale, enabling delivery of the marketing strategy on time and within budget. As the Marketing Manager- Operations, you will provide senior operational oversight, owning ways of working, resource planning, agency management, tooling and reporting across the group. This role is critical to ensuring the Marketing function runs smoothly in a fast-paced, high-volume environment, balancing priorities across wholesale and retail, and creating a scalable operating model. You will work closely with internal teams, senior stakeholders and external agencies to drive performance, standardisation and return on investment.
Job Responsibility:
Own and evolve the group-wide marketing operating model, processes and ways of working
Ensure teams collaborate effectively and operate within a consistent, process-driven environment
Regularly review and optimise the operating framework in line with business priorities
Own the intake, planning and prioritisation process for all marketing activity
Plan and manage marketing workload and resource capacity across teams
Ensure delivery of agreed priorities while protecting wholesale commitments
Own day-to-day relationships with creative, performance, digital and production agencies
Set briefing standards, KPIs, delivery expectations, and review cadence
Lead on marketing supplier management (alongside Procurement), optimising contracts, retainers and ROI
Ensure agencies are prioritised correctly across wholesale and retail brand(s) activity
Act as the business owner for marketing technology selection, integration, governance and adoption
Lead standardisation of platforms across the group, including CRM, websites, reporting and PPC tech stack
Reduce duplication, inefficiency and cost caused by fragmented systems
Establish consistent reporting across wholesale and retail
Produce and share marketing updates with the wider business to ensure visibility and engagement
Provide leadership teams with clear insight into performance, delivery and ROI
Track spend and performance to support informed decision-making
Own the delivery of group-wide customer, partner and market insight on behalf of the Group Marketing function
Consolidate insight from wholesale, retail, performance data, market analysis and external sources into clear, actionable outputs
Produce regular insight packs, dashboards and analysis to support strategic decision-making across wholesale and retail
Support the Group Head of Marketing & Communications with insight required for Executive, Board and investor-level discussions
Ensure insight is consistent, comparable and accessible across the business, enabling informed prioritisation and investment decisions
Own the operational delivery of group internal communications, managing internal communications planning, cadence and execution, including business updates, briefings and change communications
Coordinate inputs from wholesale, retail and corporate stakeholders into clear, consistent messaging
Ensure internal communications are timely, accurate and aligned to agreed group narratives
Support business activity such as organisational change and transformation programmes
Design and maintain a marketing operating model that supports additional brands with minimal duplication
Ensure new brands can integrate seamlessly into existing platforms, agencies and processes
Requirements:
Experience operating within a complex, matrix organisation, working cross-functionally
Proven ability to design, implement and lead operational planning frameworks
Strong organisational skills, managing multiple priorities and stakeholders simultaneously
Confident relationship builder with a firm but fair approach
Strong understanding of marketing from strategy through to execution, including agency production models, planning and delivery
Experience producing insight and communications for senior leadership, including Executive-level audiences
Nice to have:
Working in Telecoms: Previous experience working within telecoms, specifically with fibre-related products