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FARBER Logo FARBER · -

Marketing Manager, Brand & Audience Insights

Canada, Ontario Employment contract 90000.00 - 105000.00 USD / Year · Job Posted May 16, 2026
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Job Description

The Marketing Manager, Brand & Audience Insights is responsible for translating Farber’s brand strategy into clear, insight-led marketing. This role ensures all marketing efforts are grounded in a deep, evidence-based understanding of the customer. Reporting to the Senior Manager, Integrated Marketing, you will partner with Integrated Marketing, Client Marketing, Content, Creative, CX, and Analytics to enable consistent, insight-led execution across the full customer lifecycle. This role ensures the right message reaches the right audience, informed by a data-backed understanding of customer behaviour, motivations, and needs.

Job Responsibility

  • Operationalize Farber’s brand strategy, including positioning, value propositions, messaging frameworks
  • Translate strategic direction into clear, usable tools (e.g., messaging frameworks, briefs, templates) for cross-functional teams
  • Ensure consistent application of brand voice, tone, and visual identity across channels and touchpoints
  • Partner with Content and Creative teams to guide messaging and campaign development
  • Support brand governance through review and guidance, ensuring alignment to strategic intent
  • Build and maintain a strong, insight-led foundation for marketing decisions
  • Synthesize inputs from research, CX data, campaign performance, and third-party sources into a clear view of the customer
  • Define and lead the marketing learning agenda, identifying key knowledge gaps and priorities
  • Monitor competitive marketing activity to inform positioning and go-to-market decisions that maintain differentiation
  • Lead the development and evolution of segmentation models, personas and audience frameworks and customer readiness stages
  • Identify key behavioural drivers, including barriers (e.g., stigma, fear) and triggers (e.g., financial stress), to inform messaging and targeting
  • Partner with CX to ensure alignment between customer experience and brand
  • Translate customer insights into actionable messaging and campaign inputs
  • Support Integrated Marketing in developing insight-led campaign strategies and briefs
  • Partner with Client Marketing, Content, Creative, and CX to ensure audience and messaging frameworks are reflected in lifecycle programs and experiences
  • Ensure consistent application of insights and messaging from acquisition through retention
  • Develop and execute the annual marketing learning agenda aligned to business priorities
  • Partner with vendors, CX, and Analytics to execute qualitative and quantitative research
  • Guide application of research in message testing, creative development, and campaign performance
  • Translate findings into clear, actionable recommendations
  • Build and maintain a centralized repository of audience insights and research
  • Develop playbooks and frameworks to standardize how insights are applied across teams
  • Train and support teams on personas, insight-led briefing, and messaging frameworks
  • Champion a culture of insight-driven marketing across teams

Requirements

  • 8-10 years of experience in brand planning, integrated marketing, audience insights, campaign strategy, or related roles
  • Experience translating strategic direction into annual plans, messaging frameworks, campaign briefs, or go-to-market inputs
  • Strong understanding of audience research, customer insights, with proven ability to apply them to marketing execution
  • Strong experience in brand development and governance
  • Demonstrated ability to influence cross-functional teams and drive adoption
  • Experience operating in complex, multi-stakeholder environments

What we offer

  • Remote work model
  • Vacation and wellness days
  • Extended health and dental coverage, plus virtual doctor services
  • Employee Assistance Program and mental health resources
  • Company-matching retirement savings plan
  • Financial support for professional development
  • Annual company events
  • Exclusive access to perks and discounts

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