Marketing & Guest Experience Manager Job at Marriott Bonvoy (San Juan)

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...

Location

United States , Wellesley

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree in marketing, communications, public relations, business administration or related field
2-3 years’ relevant professional marketing experience
Strong written and oral communication skills
Efficiency in all Microsoft Office products required
Efficiency in Adobe Creative Suite, Canva and WordPress preferred
Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Financial acumen, creative problem-solving ability, and customer savviness
A strong value system, unquestioned integrity, and good listening skills

Job Responsibility

Serves as the Harvest Table marketing and communications liaison on the account leadership team
Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
on-campus residents, commuters, faculty & staff, etc.)
Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Guest Service Manager

At Marriott International, we are dedicated to being an equal opportunity employ...

Location

China , Xinjiang Sayram Lake

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience.

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
enter Marriott Rewards information
ensure rates match market codes
document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests, contacting appropriate staff if necessary

What we offer

Equal opportunity employer
supportive work environment
connection to global Marriott portfolio.

Fulltime

Guest Experience Supervisor

AC Hotel by Marriott Manila is hiring a Guest Experience Supervisor to oversee g...

Location

Philippines , Manila

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Equal opportunity employer
Access to career growth opportunities
Welcoming and inclusive environment
Opportunity to work in a global team

Fulltime

Guest Service Manager

Guest Service Manager position at The Westin Wenzhou responsible for processing ...

Location

China , Wenzhou

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowering environment
Wellness programming

Fulltime

Guest Experience Coordinator

The Guest Experience Coordinator is responsible for creating unforgettable guest...

Location

United States , Eau Claire

Salary:

17.00 USD / Hour

Metropolis Resort

Expiration Date

Until further notice

Requirements

Passion for creating fun and engaging experiences for guests of all ages
Previous experience in event planning, hospitality, entertainment, or guest services preferred
Strong organizational skills and ability to multitask in a fast-paced environment
Outgoing, energetic personality with a guest-first mindset
Comfortable performing in a mascot costume or coordinating performances
Ability to work flexible hours, including evenings, weekends, and holidays

Job Responsibility

Coordinate and schedule Splasharoo appearances throughout the resort, ensuring engaging and fun guest interactions
Perform as Splasharoo or manage trained performers, ensuring energy and enthusiasm during all appearances
Maintain and care for the mascot costume, ensuring cleanliness and repairs as needed
Oversee daily guest activities, including arts & crafts, face painting, movie nights, popcorn service, and more
Ensure activities are set up properly, staffed appropriately, and running smoothly
Assist in planning, organizing, and executing holiday events, themed weekends, and special celebrations (e.g., New Year’s Eve, Easter, St. Patrick’s Day)
Collaborate with other departments to enhance the guest experience through creative programming
Proactively engage with guests to ensure they are having a fun and memorable experience
Gather feedback to improve activity offerings and enhance overall guest satisfaction
Work closely with marketing to promote activities and events on social media and resort communications

What we offer

Competitive Pay
Fun and dynamic work environment
Opportunities for creativity and leadership in guest engagement
Discounts on resort amenities

Guest Experience Supervisor

Guest Experience Supervisor position at Courtyard by Marriott Gorakhpur responsi...

Location

India , Gorakhpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Fulltime

Guest Experience Supervisor

Guest Experience Supervisor position at Jaipur Marriott Hotel responsible for pr...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Training and development opportunities
Recognition programs
Holistic well-being focus
True camaraderie with diverse group of co-workers
Luxury work environment

Fulltime

Guest Relation Manager

At The Ritz-Carlton Harbin, this role is responsible for processing guest check-...

Location

China , Harbin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
enter Marriott Rewards information
ensure rates match market codes, document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests, contacting appropriate staff if necessary
follow up to ensure requests have been met

What we offer

Opportunity to work for an equal opportunity employer
learning opportunities with Marriott International brands
inclusive work environment that values diversity
chance to join a global team
commitment to non-discrimination

Fulltime

Marketing & Guest Experience Manager

Marriott Bonvoy

Location:
United States , San Juan

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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