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This B2B Marketing communications role offers an exciting opportunity for someone to work within our GMS International Merchant Marketing organisation to manage the strategy, roll out, maintenance and measurement of centralised lifecycle communications and membership value initiatives to small merchants across all markets in EMEA
Job Responsibility:
Leading and executing complex projects and communications to small merchants (multiple acquiring channels) across EMEA markets to drive activation, merchant satisfaction and growth
Managing the implementation and maintenance of multiple communications programs and channels (email, DM, social), including Welcome journey, transactional triggers, retention and Loyalty emails as part of Small Merchant engagement programmes
Demonstrating value of AXP acceptance to our small merchants across multiple communications channels and managing centralised projects to enable communications to the Small Merchant base
Building effective relationships with Local Marketing, GCO and Compliance teams, Servicing, Merchant Marketing Ops and Analytics, Acquisition and Client Management organisations to drive business wide goals
Managing creative agencies to ensure optimal delivery
Having rigorous attention to detail around campaign set up, internal governance processes, audits and budget management
Developing, requesting and analysing regular reporting and conducting analysis of communications performance to share with stakeholders
Requirements:
Experience of managing multiple projects and stakeholders is essential
Experience of working with external partners & agencies
Experience of building marketing plans and implementing marketing communications and end to end projects
Comfortable with analyzing and working with data
Passion for marketing, digital marketing and innovation
Detail oriented, highly organized and strong project management
Self-starter and solutions driven
Adaptability to work across multiple time zones
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions
What we offer:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program