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Marketing Content and Donor Experience Manager

United Kingdom, Folkestone, Kent or Cranfield, Oxford Employment contract 40000.00 GBP / Year · Job Posted January 06, 2026
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Job Description

Mission Aviation Fellowship (MAF) is seeking a passionate Marketing Content and Donor Experience Manager to shape and deliver a joined-up content and supporter experience strategy that strengthens connection, inspires generosity and builds long-term loyalty. This is an exceptional opportunity for an experienced content and fundraising professional from a charity background to use their creativity and insight to deepen supporter relationships and help bring hope, healing and practical aid to some of the world’s most isolated communities.

Job Responsibility

  • Own the roadmap for content and donor experience
  • Lead editorial direction, copywriting and content quality across digital and print channels
  • Use performance dashboards, testing and insight to continuously optimise engagement and income
  • Manage agencies and suppliers while coaching colleagues in best practice
  • Ensure strong governance around GDPR, accessibility, ethical fundraising and data quality

Requirements

  • Experience leading content and/or donor engagement across print and digital in a fundraising or charity context
  • Experience delivering successful integrated campaigns and journeys that grow Donor Income across a range of hybrid and digital platforms
  • Experience with CRM and/or marketing automation and working with data selections and segmentation
  • Experience managing stakeholders and/or small teams and agencies in a matrix environment
  • Knowledge of GDPR and/or PECR, fundraising regulations, accessibility and ethical fundraising practices
  • Familiarity with Scrum and sprint methodologies
  • To be educated to degree level or have equivalent professional experience

What we offer

  • Generous pension scheme
  • Annual leave entitlement
  • Other great benefits and professional growth opportunities
  • Annual leave entitlement of 22 days per year plus 8 paid public holidays per year
  • Non-contributory pension scheme (10% of salary)
  • employees may make voluntary additional contributions
  • Death in service payment
  • Flexible working policy
  • Access to our Employee Assistance Programme

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