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The position will be responsible for contacting clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information. By conducting phone interviews and email exchanges with our clients, it aims to understand the customers’ business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.
Job Responsibility:
Contact clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information
Conduct phone interviews and email exchanges with clients
Understand the customers’ business, help develop content ideas, and create a package of information for internal creative teams to generate compelling online and offline copy
Requirements:
Minimum 2 years of solid call center experience, handling customer interactions in a fast-paced environment
Strong ability to provide exceptional customer experiences, resolve inquiries efficiently, and maintain high service quality
Experience with digital advertising platforms, understanding campaign management, optimization, and troubleshooting
Excellent written and verbal communication, with strong grammar and the ability to convey complex ideas
Willing to work on a night shift schedule and has a reliable internet connection for remote work set up