Marketing Compliance Manager Job at Community Fibre (London)

Job Description

To ensure all marketing, advertising, and customer communications for both residential and business, are fully compliant with UK Advertising Standards Authority (ASA) rules, CAP Code guidelines, and relevant regulatory requirements (e.g., Ofcom). The role will safeguard the organisation from regulatory risk while enabling effective, clear, and competitive marketing messaging.

Job Responsibility

Campaign & Content Review: Review all marketing campaigns, promotional messaging, Press releases, Social Media and advertising creative prior to release
Ensure compliance with ASA/CAP Code, particularly in pricing claims, promotional claims
Approve, reject, or recommend amendments to ensure messages are accurate, clear, and not misleading
Regulatory Compliance: Act as the subject matter expert on ASA advertising standards and telecom-specific advertising rules
Propose and identify appropriate supporting evidence to substantiate marketing claims
Interpret and apply regulatory updates to ongoing and future campaigns
Maintain a compliance framework aligned with ASA and Ofcom requirements
Stakeholder Collaboration: Work closely with Marketing, Brand and Product teams to ensure compliance is embedded in campaign development
Provide clear, pragmatic guidance that balances compliance with commercial objectives
Support campaign planning by advising on compliant positioning and claims early in the process
Risk Management: Identify potential regulatory risks in marketing and advertising activities
Maintain an audit trail of approvals and decision-making processes
Manage responses to ASA complaints or investigations
Training & Governance: Develop and deliver training to marketing and commercial teams on ASA rules and best practice
Create and maintain internal guidelines, templates, and checklists for compliant advertising
Promote a culture of compliance and accountability across the organisation
Terms & Conditions Management: Draft, review, and approve promotional terms and conditions across marketing and sales collateral, ensuring they are clear, legally compliant, and aligned with ASA/CAP Code requirements
Ensure all customer-facing disclaimers, eligibility criteria, pricing conditions, and promotional limitations are accurately reflected across digital, print, broadcast, and partner channels
Work closely with Product and Commercial teams to ensure terms and conditions appropriately support marketing claims and reduce regulatory risk
Maintain standard templates and approval processes for promotional copy, disclaimers, and offer terms

Requirements

Strong knowledge of ASA/CAP Code and UK advertising regulations
Experience in telecoms, broadband, or a highly regulated industry preferred
Ability to interpret complex regulations and translate them into practical guidance
Excellent attention to detail and strong judgement
Confident stakeholder management and communication skills
Experience reviewing multi-channel campaigns (digital, broadcast, print)
A relevant qualification in law, marketing compliance, or regulatory affairs is desirable but not essential

What we offer

25 days holiday, increasing by 1 day for each year of service up to 28 days
Birthday leave
Cycle to work scheme
Flexible WFH policy
Private Health Cover

Community Fibre - All Job Offers

Select Country

Marketing Compliance Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Marketing Compliance Manager

Marketing Operations Manager / Marketing Project Manager APJ

Consumer Product Marketing Manager, Compliance

Senior Compliance Risk Manager - Product Compliance

Senior Manager, Growth Marketing, Marketing Technology

Marketing Manager - Customer Care and Network Marketing

Program Manager, AV Compliance- Vehicle and Driver Compliance

Program Manager, AV Compliance- Vehicle and Driver Compliance

Program Manager, AV Compliance- Vehicle and Driver Compliance

Our AI answers in your language