Marketing Communications Operations Consultant

• Own and manage day-to-day operational tasks for Creative and Content teams
• Serve as central point of coordination for work requests
• Maintain project plans, timelines, milestones and dependencies
• Proactively identify risks, bottlenecks or gaps in information
• Reduce ad-hoc requests and context-switching
• Analyze existing workflows for inefficiencies and suggest standardized solutions
• Proactively understand upcoming projects and lead cross-functional status updates
• Participate in workshops related to creative and content project management
• Own and administer Workfront as primary workflow tool
• Assess existing workflows and document streamlined processes
• Embed with Creative and Content teams to understand constraints
• Support asset and image intake processes
• Support toolkit development
• Introduce pilot lightweight solutions
• Partner with Creative, Content, Brand Communications and Marketing stakeholders
• Facilitate clear handoffs between teams
• Provide transparency into work status and capacity
• Support change adoption
• Encourage knowledge sharing and upskilling
• Maintain simple, reliable views of work
• Support basic operational reporting
• Surface patterns and insights for leaders
• Contribute learnings and recommendations for long-term Ops strategy
• Support quarterly health analyses and high-level reporting
• Support effective use of project management tools
• Implement basic rules and governance within tools
• Ensure data and project information are kept current
• Assist with onboarding or quick-start guidance
• Balance execution and systems improvement

• Strong project management and organizational skills with a focus on creative projects
• Strong collaboration and communication skills
• Comfort identifying inefficiencies and implementing process improvements
• Comfort managing timelines, dependencies, and follow-ups without formal authority
• Able to work independently in a remote setting and manage shifting priorities
• Comfort introducing new ways of working in support of creative teams
• Experience with Workfront and Smartsheet preferred
• Broad, end-to-end creative project management experience with foundational knowledge across creative disciplines

Experience with Workfront and Smartsheet preferred