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As the Marketing & Communications Executive, you will be the creative voice and brand guardian for our retail and catering outlets at Addenbrooke’s Hospital. This is a hands-on role perfect for an aspiring marketer who excels at relationship building and clear communication. You will bridge the gap between our internal teams, the NHS Trust, and the thousands of staff and visitors who use our services daily. Your goal is simple: make our stores the first choice for the campus community by delivering brilliant communications and a seamless customer experience.
Job Responsibility:
Act as the primary liaison between our retail team and the Addenbrooke’s Trust communications department
Draft and distribute regular updates to ensure the Trust and internal staff are informed of new openings, seasonal offers, and service changes
Attend site meetings to represent the marketing function and provide updates on upcoming initiatives
Take full ownership of the customer website, including weekly menu uploads, news articles, and "hero" promotions
Create engaging content (including photography and basic design) to showcase the "benefit" of our food and retail offers to staff and visitors
Ensure all digital signage and screens across the campus are functional, topical, and visually appealing
Conduct regular "store walks" to audit signage, branding, and promotional displays, ensuring they meet high-quality standards
Support the rollout of new retail concepts, events, and seasonal pop-ups
Capture high-quality food and lifestyle photography to be used across all marketing channels
Monitor and manage customer feedback channels, identifying trends and reporting insights to the senior leadership team
Proactively suggest "quick win" improvements based on customer feedback to increase footfall and satisfaction
Support the delivery of sales promotions and loyalty schemes
Requirements:
A degree or foundation in Marketing, Communications, or a related field
Experience in retail, hospitality, or a customer-facing environment