Marketing Communication Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Chiang Mai

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Marketing Communication Manager role at Chiang Mai Marriott Hotel involves promoting the brand's image, maximizing revenue, supporting Sales & Marketing, fostering positive relationships, and adhering to quality standards across a luxury work environment. The position offers opportunities for personal and professional development within Marriott’s global portfolio.

Job Responsibility:

Promote awareness of brand image internally and externally
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Communicate with potential owners via telephone to set up preview package sales/tours
Encourage guests or callers to purchase or schedule preview package sales/tours
Explain details and requirements related to attending a sales presentation to potential owners
Verify that individuals meet eligibility requirements for preview package sales/tours before scheduling a tour
Determine and give complimentaries to guests (e.g., rewards points, show tickets)
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
Receive, record, and relay messages accurately, completely, and legibly
Assist management in training, evaluating, counseling, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Develop and maintain positive working relationships with others
Support team to reach common goals
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience

What we offer:

Opportunities for training, development, and recognition
A luxury work environment
Focus on holistic well-being
True camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:
September 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Marketing Communication Manager