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Marriott Bonvoy Logo Marriott Bonvoy · -

Marketing Communication Coordinator

Indonesia, Pontianak · Job Posted February 17, 2026
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Job Description

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Job Responsibility

  • Promote awareness of brand image internally and externally
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty
  • Recognize opportunities to up-sell the customer and sell enhancements
  • Encourage guests or callers to purchase or schedule preview package sales/tours
  • Explain details and requirements related to attending a sales presentation to potential owners
  • Verify eligibility requirements for preview package sales/tours prior to scheduling a tour
  • Determine and give complimentaries to guests as gifts for their patronage
  • Answer guest questions about property facilities/services
  • Receive, record, and relay messages accurately, completely, and legibly
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Stand, sit, or walk for an extended period of time
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or GED equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
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