Marketing & Business Operations Analyst

• Execute marketing campaigns within the statement channel, ensuring accurate placement of partner branding, messaging, and imagery
• Collaborate with Marketing and Product teams to code and validate specific statement messages and dynamic customer communications
• Manage the end-to-end testing and quality assurance (QA) process for new content to ensure flawless production
• Serve as the primary guardian of statement accuracy
• research and resolve production issues, data errors, or customer complaints
• Ensure all statement activities adhere to regulatory requirements (e.g., Fair Lending) and internal Operational Risk frameworks
• Support internal/external audits and compliance monitoring related to statement procedures
• Act as the liaison between Citi and print/digital vendors (e.g., Fiserv) to manage SLAs and production timelines
• Identify opportunities to automate manual processes, reduce costs, and improve production efficiency
• Utilize project management tools (Jira) to track milestones for new partner onboarding and system upgrades

• 4+ years of experience in Business Operations, Marketing Operations, or IT within a complex, matrixed organization
• Experience in Financial Services, Credit Cards, or Private Label Banking is strongly preferred
• Bachelor’s Degree in Business, Marketing, Technology, or equivalent work experience
• Understanding of credit card data systems
• Knowledge of HP Exstream/Dialogue and Jira is a significant plus
• Ability to map out complex workflows, identify risks, and prioritize trade-offs
• Strong ability to translate business/marketing needs into technical requirements for developers and vendors
• Proven track record of managing high-volume, sensitive customer communications with high accuracy

Knowledge of HP Exstream/Dialogue and Jira is a significant plus

• You’re paid weekly
• Subsidized health and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk)
• Paid Sick Leave for all US and Canada talent
• Access to Fidelity 401(k) with company match
• Access to FSA Program (pre-tax payment toward bus or train passes, etc.)
• Direct deposit for your paycheck
• Access to our Talent Rewards Program (we reward for referrals!)
• Access to free online courses via Aquent’s Gymnasium
• Aquent support: your Aquent Agent checks in with you during the course of your contract