This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Primary Purpose: Execute and report on customer and prospect facing email marketing programs covering a portfolio consisting of demand generation, events, newsletters and retention programs. Work closely with various stakeholders to drive campaign performance through innovative marketing strategy as well as email design and copy. Assist in defining company’s audience targeting strategy, testing methodology and measurement of email marketing effectiveness. Assist in the development of tools, processes and frameworks to further best practices and deliver impactful email marketing programs. This is a hybrid position requiring 3 days a week onsite at our headquarters in Newton, MA. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.
Job Responsibility:
Develop, execute, and optimize marketing automation campaigns across channels including email and SMS, ensuring accuracy in content, audience segmentation, personalization, and deployment
Create automated, multi-touch prospect and customer lifecycle programs, including both campaign-based and journey-based experiences
Build personalized marketing campaigns with working knowledge of creating landing pages and web forms that align in design, tone, and functionality
Provide recommendations and input on goals, objectives, strategy and email best practices
Work within Marketing Services and with the IT team on projects that span marketing technologies and other systems (i.e. Salesforce Sales Cloud, Microsoft Dynamics, Google Analytics)
Test new fields and other system updates/changes to ensure that the business use cases and requirements are met, includes data validation to ensure that the values in the field are correct
Stays current on email best practices and marketing technology industry trends to identify opportunities
Keep Marketing Automation documentation current - including naming conventions, best practices, processes, and procedures
Mentor and coach a junior team of marketing automation analysts, providing guidance on best practices, campaign execution, data quality and troubleshooting
Requirements:
Bachelor’s Degree in Marketing, Communications or related field
3 years of experience implementing and managing Marketing Automation programs and technology, preferably using Salesforce Marketing Cloud (ExactTarget) and/or Pardot
In lieu of a degree, an additional 3 years of experience may be considered
Nice to have:
Ability to work in a fast-paced environment working with multiple stakeholders
Experience managing projects of varying complexity
time and project management are critical skills
Demonstrated resourcefulness, motivation, initiative, and creative problem solving
Understanding of persona-based marketing, targeting and segmentation
Ability to think strategically while also able to 'roll up your sleeves' and do the hands-on work necessary to meet deadlines
Knowledge of test and learn practices a plus (such as A/B Testing, Multivariate Testing, etc.)
Must be flexible with the ability to adapt to, and drive change
Self-starter with strong interpersonal skills who both works well within a team and independently
Certification with Salesforce and marketing automation tools a plus
Marketing Cloud AMPScript and SQL knowledge is preferred
HTML and Adobe Photoshop skills a plus
What we offer:
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family