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You will be part of our growing technical CRM team reporting into the Head of Marketing Technology. As a Marketing Automation Manager, you will help to shape and implement impactful, data-driven customer journeys for private customers. Your work will ensure optimizing customer engagement and providing user guidance in the selling and buying process through personalized journeys. This role is highly collaborative, working with Marketing, Product, Tech, Analytics and external partners to enhance customer experience and drive business growth.
Job Responsibility:
Contribute to the technical development and execution of B2C CRM processes, delivering fully automated customer workflows
Help develop customer segmentation strategies that enhance personalization and engagement across multiple channels
Partner with cross-functional teams to translate business needs into scalable technical solutions
Work closely with internal tech & data teams to extend the connection between our platform and CRM solution
Provide data-driven insights and ad hoc analyses to support marketing strategies
Act as a trusted technical consultant for the Marketing team, helping them optimize CRM performance
Requirements:
3+ years of experience in a marketing automation or technical CRM role
Basic understanding of customer retention strategies and experience with automated customer journeys
Good collaboration and communication skills, with the ability to explain complex topics to both technical and non-technical stakeholders
Hands-on experience with Salesforce Marketing Cloud (or similar marketing automation tools)
Familiarity with customer data platforms (CDP), such as Salesforce Data Cloud
Solid foundation in relational databases and SQL queries
Fluency in German and English
What we offer:
Recharge with 28 days of paid time off
Stay mobile with a €50 monthly transportation/mobility allowance
Keep growing with a development budget and access to coaching
Family first - enjoy up to 12 (non-birth parent) or 20 (birth parent) weeks of fully paid parental leave
Learn anytime, anywhere with our online and offline library
Get rewarded with an attractive base salary and participation in our annual incentive plans
Work from anywhere - up to 20 days per year from wherever you feel most productive
Prioritize your well-being with a 24/7 Employee Assistance Programme for you and your immediate family