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The Program Management Senior Analyst will join the Audience Management team, with specific focus on Lending targeted Marketing offers to Existing Customers. Position will manage special project requirements, marketing package development, waterfall evaluation and manage offer implementation across a variety of online and offline channels.Program Management Lead Analyst will also provide insight-driven recommendations to enhance strategies and drive process efficiency across the organization. Role requires interaction with cross-functional, cross-geographic team members within the Citi Branded Cards organization, requiring understanding of Business goals and drivers, and the ability to consult on technical design with non-technical audiences. Additionally, role has direct oversight of day to day operations of a critical list processing vendor and strong integration with internal IT teams. The ability to bridge English strategy to technical implementation is critical and to work seamlessly across Business and Technical resources from peers through Senior Management is a must. Role will be hands on within the Proprietary Marketing Platform, coding and testing scenarios as they solidify for eventual in market execution.
Job Responsibility:
Manages offer targeting and implementation across multiple online and offline channels within one or more functional specialties
Educate marketing partners on new toolsets and help develop and implement best-in-class customer centric campaign strategies
Provide insight driven recommendations to optimize strategies and enhance operational process components
Experience driving sophisticated exploratory data analysis and provides results to Business Partners
Hands on Work coding within the Citi Marketing Platform, Proprietary system hosted by a 3rd Party Vendor
Primary liaison with the Marketing Program Managers, Analytics, and Risk to develop sound Business Requirements and work through the business needs to ensure successful project completion
Direct Oversight of List Processing Vendor team to support successful campaign execution
Direct working relationship with In-Business Control team for monthly Control monitoring and testing
Strong Collaboration, acting as an internal consultant with campaign design and requirements
Active participation in Strategy meetings and daily Scrums
Requirements:
5-8 years of experience in a digital or database marketing role, preferably in financial services
3-5 years of strategic business analysis
aptitude in displaying and communicating data analysis and results within a CRM focused environment, leveraging a robust campaign management software toolset
SQL is required
SAS experience is a plus
Experience with Direct Marketing of Banking offers across digital/online channels and traditional offline channels preferred
Understanding of legal, regulatory environment and experience within a highly controlled environment preferred
Experience with consumer lending or 3rd party marketing preferred
Experience with digital marketing and vendor management preferred
Acumen working in a technical environment to solve business related problems
Experience analyzing marketing efforts, including dashboard reporting and MIS
Optimization experience a plus
Salesforce Marketing Cloud experience a plus
Digital Marketing and Email Deployment experience a plus
Bachelors/University degree or equivalent experience
Nice to have:
SAS experience
Experience with Direct Marketing of Banking offers across digital/online channels and traditional offline channels
Understanding of legal, regulatory environment and experience within a highly controlled environment
Experience with consumer lending or 3rd party marketing
Experience with digital marketing and vendor management