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The Marketing and F&B Coordinator provides support to both the Commercial and Food & Beverage divisions. This role reports directly to the Director of Public Relations & Marketing, with a dotted-line reporting relationship to the Director of Food & Beverage. The Coordinator assists in executing marketing campaigns through content creation, social media support, and event coordination. In addition, the position supports the Food & Beverage team by developing marketing communications, materials, and menus. Success in this role requires strong communication skills, exceptional attention to detail, and excellent organizational abilities. This is a on property-based role, offering the opportunity to work directly with our team and guests.
Job Responsibility:
Support the Director of PR & Marketing with day-to-day assignments and special projects
Coordinate internal communications for F&B promotions and events, acting as liaison across departments
Assist with F&B marketing communications, including OpenTable Pro emails and LMLM local mailing lists
Ensure brand compliance across all F&B marketing materials and menus
secure required approvals from PR & Marketing
Manage F&B social media for TRUSS (posting, inbox management, community engagement) and support Auro as needed
visuals and copy approved by DMM and DPRM
Support resort activations, including agenda preparation, meeting minutes, and experience coordination
Attend Activations and F&B Marketing meetings
prepare agendas and document action items
Maintain and update digital collateral across platforms (FS.com, OpenTable, BentoBox)
Upload F&B events to partner and destination portals (Visit Napa Valley, Calistoga, Yountville, etc.)
Assist with F&B photoshoots and content creation
Maintain a centralized asset library for all F&B initiatives (photo and video)
Design menus and F&B marketing collateral using Canva
Support shopping cart amenities and experiences, including F&B offers and culinary classes
Manage Google Business Profile updates (minimum two posts per week per outlet: Auro, TRUSS, Campo)
Support outlet influencer programs, including agenda development, creative briefs, and internal alerts
Monitor competitive set activity and broader industry trends
Assist with Eventbrite listings and guest list management
F&B Support - Assist the Director of Food & Beverage with administrative and operational tasks on an as-needed basis, including: Recipe costing and data management in BirchStreet
Menu engineering support
Food safety audit coordination and documentation
Administrative support for Avero, OpenTable, and ResortPass
Coordination of F&B activations and related logistics
Review and tracking of in-room and VIP amenities
Support with Medallia responses, issue tracking, and illness reports
Assisting with Vendor/BirchStreet management and POs for F&B
Requirements:
Bachelor’s degree, highly preferred
1+ years of experience in a luxury hotel or similar service industry organization
Previous Marketing or Food and Beverage experience highly desirable
Strong computer proficiency, including Microsoft 365 and office equipment
Excellent written, verbal, and interpersonal communication skills in English
Highly organized, detail-oriented, and able to manage multiple priorities
Confident working independently while collaborating effectively with cross-functional teams
Creative thinker with a strong eye for promotional content and brand presentation
Digital marketing and social media proficiency
Interest in Food & Beverage
prior experience in luxury, Forbes Five-Star, or Michelin-starred environments preferred
Valid driver’s license required to operate golf carts
Nice to have:
Photoshop, photography, and additional design skills a plus
Platform Management / Ability to handle multiple platforms: Marketing: FS.com, OpenTable, BentoBox, Sprout, Traackr, Canva, Adobe Analytics, Adobe Creative Cloud, AEM, Google Business Profile, Image Library, Press Room, Instagram, Facebook (TikTok/CapCut familiarity a plus)