Marketing and Communications Specialist

• Conceptualize, shoot, and edit engaging video content for Reels, TikTok, YouTube, and website features
• Design on-brand graphics and marketing materials for digital campaigns, newsletters, and brochures
• Visit businesses on-site to capture “behind-the-scenes” content, testimonials, and success stories
• Execute a local and association content guide across Instagram, LinkedIn, Facebook, and TikTok
• Monitor analytics to refine strategy, respond to community comments, and grow our digital footprint
• Design and curate compelling B2B and B2C email newsletters
• Act as a representative of the BBB during business visits, networking events, and community gatherings
• Draft clear, professional communications for internal team updates and external stakeholder announcements
• Work closely with the Marketing Director to align all content with broader BBB goals, campaigns, and consumer education initiatives

• Proficiency in Adobe Creative Cloud (Premiere Pro, Photoshop, Illustrator) or Canva Pro
• Proficiency in social media scheduling platforms (e.g., Buffer, Hootsuite, Sprout Social)
• Experience with email marketing platforms (e.g., Constant Contact, Mailchimp) is a plus
• Ability to manage multiple deadlines
• Strong interpersonal skills and a high level of comfort meeting face-to-face with business owners
• A minimum of a high school diploma, or equivalency, is required
• A Bachelor’s Degree in Marketing, Communications, Business, Journalism, or a related field is preferred
• 1-4 years of experience in digital marketing, social media management, and video and print content production
• Valid license, willing to travel within our 5-county service area (30-40%)

Experience with email marketing platforms (e.g., Constant Contact, Mailchimp)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance