Marketing Analyst

• Serve as the primary owner for marketing technology integrations, ensuring platform stability, scalability, and alignment with business needs
• Provide day-to-day operational support, including issue triage and resolution, in partnership with the service desk, vendors, and business users
• Own application administration, configuration, upgrades, patches, and release coordination for marketing systems
• Support the design, implementation, and optimization of marketing technology initiatives, including CRM, loyalty, and campaign enablement solutions
• Collaborate with cross-functional teams to ensure accurate customer data flows, analytics, and reporting
• Lead and coordinate Quality Assurance activities, including test planning, execution, defect management, and validation across platforms, integrations, and campaigns
• Gather, document, and translate business and marketing requirements into functional and technical specifications, assessing level of effort, risks, and dependencies

• Bachelor’s degree in information systems or computer science
• 5+ years of experience in a Marketing Systems Analyst, CRM Analyst, or similar role
• Experience supporting marketing campaigns, journeys, promotions, and personalization initiatives
• Experience working with customer data, analytics, and reporting tools (e.g., Qlik or similar visualization platforms)
• Advanced SQL skills for data analysis, validation, and troubleshooting
• Experience supporting cloud-based marketing platforms and managing vendor relationships
• Intermediate skills using Oracle Customer Engagement (ORCE) or comparable enterprise marketing automation platform

Experience with Salesforce Commerce Cloud experience a plus

• Healthcare (medical, dental, and vision plans)
• 401(k) and retirement plans
• Commuter benefits
• Employee and vendor discounts
• Employee Assistance Program (EAP)