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For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Responsibility:
Deliver Market objectives through coaching and mentoring the MTC Coach and RPC
Ensure the market performs and maintains quality recruiting selection, onboarding, and continuous education training
Deliver market travel performance within OEM and MSX budget and guidelines through training and validating compliance through approved weekly travel expense submissions
Conduct Innovation Workshops: Organize regular workshops to brainstorm innovative solutions and strategies with the team
Encourage the adoption of the latest technologies and Lean principles to streamline processes and improve market performance
Customer Feedback Loop: Establish a robust feedback mechanism to improve continuously based on dealer and customer input
Resolve operational issues with the Regional Performance Coaches (RPC) and Market Tire Coaches (MTC)
Adhere to all Quick Lane brand standards
Quick Lane Dealers’ Operating Standards, including safety and cleanliness
Provide direct in-dealer training and mentoring for all RPC & MTC
Quick Lane processes and programs
Ensure RPC completes weekly administrative duties accurately and on time
Create and deliver annual performance reviews for assigned RPC
Develop personal growth and performance improvement plans
Deliver all market Quick Lane & Quick Lane Express (QLE) performance objectives in the region
Make recommendations to senior management
Drive KPI performance in assigned market
Review action plans for milestone completion and identify issues/opportunities
Achieve consumer experience standards as prescribed by FCSD within the assigned regions
Support Quick Lane special projects and initiatives
Requirements:
Bachelor’s degree (preferred but not required)
4 to 5 years of professional experience with multi-store retail or operations management
Experienced in dealing with business owners of large and small operation
Excellent verbal and written communication skills
Tech-savvy with proficiency in Microsoft Office products
Knowledge and aptitude using and interpreting financial reports and data
Ability to problem-solve and execute changes that increase efficiencies and improve customer service
Excellent organizational skills, including prioritization and time management
Passionate and excited about building and sustaining relationships