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Market specialist

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Meta

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Location:
Singapore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Market Specialist will work with stakeholders in Operations, Policy, Legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Cambodia and Asia Pacific Region, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-focused analysis environment that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving impact-focused problems and, most importantly, helping to prevent them.

Job Responsibility:

  • Work as part of the SEO Asia Pacific team, enforcing content during a crisis response within the Asia Pacific region while specifically representing the Cambodian Market
  • Work as part of an On-call Operational structure to enforce on critical content, within SEO Regions with a higher focus on Cambodia
  • Draw upon linguistic and expertise in Cambodian market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues
  • Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Cambodian Market and the broader Asia Pacific Region
  • Contribute to the development of scalable operational solutions aimed at improving user community support within the Cambodian market, while working collaboratively with other regions
  • Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials
  • Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
  • Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses
  • Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools
  • Liaise closely with our Meta vendor teams to ensure all operational metrics meet and exceed targets
  • Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader region
  • Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions

Requirements:

  • Bachelor's degree or equivalent
  • Business proficiency in Khmer
  • Experience communicating with a variety of audiences and stakeholders from Cambodian market
  • Demonstrated strategic thinking with analytical and problem-solving skills
  • Demonstrated communication and team collaboration experience
  • Proven experience of finding solutions to complex issues, embracing ambiguity and driving impact
  • Keen interest in supporting the Facebook and Instagram community

Nice to have:

  • Business proficiency in Thai
  • 1+ years of professional experience within an operations environment or related field

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
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