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The Market Specialist will be part of a data-driven analysis environment that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them. This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.
Job Responsibility:
Work as part of the SEO South Asia team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia region while specifically representing the Sri Lanka Tamil market
Work as part of an On-call Operational structure to enforce on critical content, particularly in response to Government, Regulatory and Trusted Partner escalations, within SEO Regions with a higher focus on Sri Lanka
Draw upon linguistic and social expertise in Sri Lanka Tamil market, to identify crucial risk signals and gain valuable content insights
Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Sri Lanka Tamil market and the broader South Asia Region
Support development of scalable operational solutions to enhance support for our user community in the Sri Lanka Tamil market
Conduct root cause analysis and address issues reported on Meta products such as requests for account support and reports of potentially abusive content
Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required
Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks
Assess top-line operational metrics and collaborate with internal cross-functional teams to improve our processes and tools
Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions
Collaborate with regional cross-functional teams on leading or supporting key integrity initiatives in the market and/or the broader region
Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions
Requirements:
Currently has, or is in the process of obtaining a Bachelor's degree. Degree must be completed prior to joining Meta
Fluency in Sri Lankan Tamil is essential
Experience communicating with a variety of audiences and stakeholders
Demonstrated experience in analytical roles involving problem-solving skills
Experience with building relationships with internal and external partners
Willingness to work with graphic and/or objectionable content
Demonstrated experience in working independently and managing multiple priorities in a dynamic environment
Experience working with ambiguity and developing new processes or solutions in response to changing circumstances
Nice to have:
A background or understanding of the Trust & Safety Domain
1+ years of professional experience within an operations environment
Language proficiency in additional South Asian languages (including but not limited to India Tamil)
Experience demonstrating analytical, project management, and problem-solving skills, with an interest in innovation and technology
Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting