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Market Specialist, Global Response Operations, Mongolia

Singapore · Job Posted January 26, 2026
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Job Description

The Market Specialist will work with stakeholders in Operations, Policy, Legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Mongolia and Asia Pacific Region, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-focused analysis environment that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving impact-focused problems and, most importantly, helping to prevent them.

Job Responsibility

  • Work as part of the SEO Asia Pacific team, enforcing on paid and organic content during a crisis response within the Asia Pacific region while specifically representing the Mongolia Market
  • Work as part of an On-call Operational structure to enforce on critical content, particularly in response to Trusted Partner escalations
  • Draw upon linguistic and social expertise in Mongolia market, to identify crucial risk signals and gain valuable content insights
  • Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches
  • Contribute to the development of scalable operational solutions aimed at improving user community support
  • Investigate and address issues reported on Meta products including account support requests and reports of abusive content
  • Support enforcement efforts on agnostic and paid content that originates from multiple sources globally
  • Support enforcement efforts addressing advertiser friction and integrity risks
  • Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools
  • Liaise closely with our Meta vendor teams to ensure all operational metrics meet and exceed targets
  • Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives
  • Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions

Requirements

  • Bachelors degree or equivalent years of experience
  • Fluency in Mongolian is essential
  • Experience communicating with a variety of audiences and stakeholders from Mongolia market
  • Demonstrated strategic individual with analytical and problem-solving skills
  • Keen interest in supporting the Facebook and Instagram community
  • Demonstrated communication and team collaboration experience
  • Self-starting, intellectually curious and innovated individual with experience operating in a fast-paced, ever changing environment

Nice to have

  • 1+ years of professional experience within an operations or data analytics environment
  • Fluency in another Asian language is preferred
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