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Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
Job Responsibility:
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process
Monitor Sales team members' use of the Delphi tool to make sure it is used efficiently and effectively and that they comply with all related procedures
Inform Sales team members about compliance issues and updates related to the Delphi system (e.g., short cuts)
Prepare reports of market research findings using Delphi, including graphic illustration and text description of findings
Prepare reports (e.g., production, business opportunity, period end, sales activity) as requested by Sales managers
Create, maintain and/or update databases, spreadsheets, and electronic filing systems related to Sales and Marketing activities (e.g., mailing lists, competition, tours)
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail)
Follow all company policies and procedures
maintain confidentiality of proprietary information
protect company assets
Assist other employees to ensure proper coverage and prompt guest service
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Read and visually verify information in a variety of formats (e.g., small print)
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
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