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Market Research Analyst

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Bombardier

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Location:
Canada , Dorval

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Category:
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Salary:

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Job Description:

Lead a team dedicated to gathering, analyzing, and transforming customer, market and financial data into actionable insights that drive strategic new product decisions across Bombardier. Empower the organization to anticipate customer needs, enhance experiences, and identify growth opportunities in both existing and emerging markets. Provide world-class analysis and recommendations to influence critical business decisions as well as customer purchase decisions, with a focus on understanding customer behavior, market dynamics, and competitive positioning.

Job Responsibility:

  • Develop and execute a comprehensive customer insights strategy aligned with Bombardier’s business objectives
  • Gather and analyze customer data from multiple sources (deliveries, in service utilization, surveys, CRM, transactional data, etc.)
  • Identify emerging trends, pain points, and opportunities to improve customer experience and loyalty
  • Translate complex data into clear, actionable insights for senior leadership and cross-functional teams
  • Design and oversee customer feedback programs (focus groups, surveys, trade shows)
  • Build predictive models and dashboards to monitor customer behavior and market shifts
  • Present conclusions and recommendations in a convincing manner to influence strategic decisions

Requirements:

  • University degree in Engineering, Business, Marketing, Data Analytics, or related field
  • advanced degree (MBA or equivalent) is an asset
  • 3 to 7 years of experience in customer insights, market research, or data analytics, including 2 years in a leadership role
  • Strong expertise in data analysis tools and statistical methods
  • Working knowledge of Bombardier and competitor products
  • Proven ability to synthesize complex data into clear narratives and actionable strategies
  • Excellent business acumen and strategic thinking skills
  • Strong communication skills in English (French is an asset)
  • Ability to influence decisions across multiple stakeholders without formal authority
  • Passion for aviation and understanding of business aircraft customers is a strong asset

Nice to have:

  • Advanced degree (MBA or equivalent)
  • Passion for aviation and understanding of business aircraft customers
  • French language skills
What we offer:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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