This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Market Quality Operations (MQO) Assistant Manager ensures that all Unilever products entering the market consistently meet the highest standards of quality, safety, and regulatory compliance. This role is accountable for end‑to‑end market quality execution, including import quality verification, repacking oversight, consumer & customer complaint management, on‑shelf quality assessment programs, and quality incident management. The position works closely with cross‑functional teams, regulatory authorities, import partners, and external service providers to ensure every product available to consumers is safe, fully compliant, and of superior quality.
Job Responsibility:
Decision making directly impacts marketplace success, Unilever credibility with customers and on shelf quality of Unilever products in the marketplace impacting Unilever reputation and brand equity.
Role activities mitigate and manage Unilever Corporate Operational Risk (products meet our consumer safety and quality standards)
Supports efforts to drive Quality improvement in complaints related to CRQS issues with Logistics, BB, BD, PG teams
Initiates activities aimed at managing quality issues with customers & channels including rejections, complaints, technical support, product handling such as cold chain, waste reduction in customer
Provides Quality requirements for physical product returns from customers and provides disposition approval (where needed)
Monitors, aggregates and analyzes marketplace and overall product quality data from multiple channels (e.g. consumer & customer care lines, shelf inspections, warehouse & re-packer data, employee observations etc.) to prioritize, escalate and initiate Q improvement activities as appropriate
Leads Pallet Quality Improvement based on KPI data, trends analyses and quality improvement methodologies / tools
Supports Quality improvement projects within Thailand for business complaints, and CRQS using data analysis, workshops & toolkits
Provides interface with care lines for customer and consumer alert triggers and feedback data
Defines CRQS for Secondary and Tertiary Packaging based on Customer needs and globally aligned
Ensures regular marketplace on-shelf product assessments are carried out (CRQS evaluations), data is analyzed and improvement projects are activated and followed up
Links Quality requirements into Perfect Store initiatives
Spends time in market to understand customer and merchandising processes and to identify and activate opportunities for improvement
Provides coaching and input to warehouses, assemblers / re-packers during external regulatory body audits & inspections (with input from Regulatory Affairs and Legal)
Ensures and verifies ongoing compliance to local regulatory requirements in independent third-party re-packers, assemblers // in logistics operations
Communicates local regulatory requirements / knowledge / details / changes and ensuring compliance in operations including warehouses, logistics and manufacturing sites within Cluster
Ensures discipline in use of SAP QM and provides master data updates (as necessary)
Ensures and verifies ongoing compliance to UL Quality Management Standards in third party re-packers and assemblers and Logistics operations through communication, self-assessment activities, KPI monitoring, technical visits (as needed) and general oversight
Ensure and verifies compliance and calibration of UL Quality Management System across UL managed warehouse and UL distribution center (DC)
Validates that new third-party re-packers, assemblers and warehouse / transportation providers are capable of meeting UL Quality requirements by conducting technical capability assessments
Raises issues and drives improvements for import / export with supplying PG (and site/factory as needed)
Provides Q input to cluster VIP projects related to assembly / re-packers, warehouses, transportation by ensuring quality risk assessment and mitigation are conducted
Provides expertise and support to resolve Quality issues / incidents related to warehouses, transportation, re-packers, assemblers, promotion suppliers and customers within cluster geography
Supports Product Quality Incident management for marketplace incidents and follow up actions
Deploys UL Quality strategy, governance and goals through cluster specific projects and targets
Develops Quality links to strategies of SC organization
Builds Quality talent in team through coaching and training
Provides Quality leadership to influence Quality culture through activities to create passion for products and brands, visibility for quality, quality messaging in non-SC company initiatives and coaching of cross-functional leadership across categories.
Requirements:
Minimum 3 years' experience in Supply Chain Quality /CD operations / Marketing (Additional experience in Supply Chain or R&D is a plus)
Bachelor 's degree in Science/Food Science/Technology or similar major.
Master’s degree in logistics/ supply chain management is preferable