Market Operations People Engagement Lead, Citi

Citi

Location:
United States, Getzville

Category:
Human Resources

Contract Type:
Employment contract

Salary:

100800.00 - 151200.00 USD / Year

Save Job

Apply Position

Job Description:

The People Engagement lead is a senior level position responsible for driving people priorities within Markets Operations, working closely with colleagues within Chief of Staff, Markets COO and HR. This role fosters a high-performance culture, develops talent, enhances employee engagement (Voice of the Employee - VOE), and ensures our people initiatives support the strategic priorities of Markets Operations.

Job Responsibility:

Develop and inform the people strategy for Markets Operations, and take ownership for driving key initiatives
Collaborate with HR, Learning & Development, Markets COO and SMBIC Ops to effectively implement people initiatives
Champion initiatives to strengthen the risk culture within Markets Operations
Drive successful delivery of Human Capital Risk management topics in partnership with HR
Be the Voice of Employee (VOE) subject matter expert, including leading analysis of VOE feedback
Facilitate the Markets Operations People Working Group
Identify on-the-ground employee engagement opportunities
Develop monthly KPIs or other metrics/reporting to measure impact of efforts
Regularly communicate on initiatives in key internal forums at all levels
Identify opportunities to leverage technology and tools, particularly AI
Assist Chief of Staff in executing our communications program
Support broader chief of staff team on critical or urgent initiatives

Requirements:

8-15 years of experience in related people-focused roles, preferably in financial services
Proven track record in leading strategic people initiatives and programs
People acumen - ability to translate business strategy into actionable people initiatives
Influencing & collaboration - strong stakeholder management, cross-functional and leadership skills
Communication - exceptional verbal, written and presentation (ppt) skills
strong negotiation ability
Proactive execution & organisation - capable of managing multiple priorities and complexities under pressure
Analytical / problem solving - Strong data interpretation to draw actionable insights (HR data, VOE) and problem-solving skills
proficient in data visualization
Technology savvy: Ability to leverage technology, including AI, for efficiency
Bachelor's Degree/University degree or equivalent experience (Human Resources, Business Administration, Organisational Psychology or related helpful)
Master's degree preferred (e.g. MBA)

Nice to have:

Master's degree (e.g. MBA)
Experience in financial services
Human Resources, Business Administration, Organisational Psychology or related education

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including vacation, sick leave, and paid holidays
discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
August 27, 2025

Expiration:
September 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Market Operations People Engagement Lead