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Citi Logo Citi · IT - Administration

Market Operations Applications Support - Senior Analyst

United Kingdom, London Employment contract · Job Posted May 27, 2026
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Job Description

The Market Operations Tech TradeFlow Support team provides critical technical and business support for Citi's global Cash Settlements business, ensuring the smooth and timely processing of high-volume trade flows into our core settlement and clearing platforms. In this fast-paced role, you will be at the heart of the post-trade lifecycle, responsible for real-time monitoring, troubleshooting, and resolving complex issues that span business logic, application code, and infrastructure. You will collaborate daily with a wide range of stakeholders, including Markets Operations (across all regions), application developers, and infrastructure teams, to maintain operational stability and ensure the integrity of Citi's global trading activities. This is a unique opportunity to gain an end-to-end understanding of the trade lifecycle in a dynamic environment where your problem-solving skills will have a direct impact on the firm's success. Support teams are in multiple locations; Singapore, India and Tampa providing follow-the-sun coverage.

Job Responsibility

  • Provide timely, high‑quality L2 technical support for Market Ops Trade flow platform, ensuring minimal business impact during incidents
  • Part of a global follow-the-sun team ensuring all trade flows from Middle office to Settlements are delivered successfully
  • Investigate issues raised by Operations and downstream partners on Trades/feeds delivered to them, improving data quality checks, monitoring and alerting
  • Work closely with the in-house dev teams, escalating issues where needed
  • Track incidents in Service Now, own the stability book of work in Jira
  • Improve monitoring, observability and controls for our stack
  • Improve resiliency and recoverability for our stack, holding our dev team accountable

Requirements

  • Proven experience supporting business‑critical applications in a global markets or trading environment
  • Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server)
  • Experience with middleware and messaging technologies such as MQ and Kafka
  • Demonstrable scripting ability in Python or shell scripting for automation and analysis
  • Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent
  • Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure
  • Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non‑technical stakeholders
  • Familiarity with ITIL frameworks and best practices for incident, problem, and change management

Nice to have

  • Strong functional knowledge of Investment banking and Trade /Settlement lifecycle is preferred
  • Hands on experience with Prompt Engineering and AI Tools

What we offer

  • 20 working days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Paid Parental Leave
  • Access to an array of learning and development resources
  • Business casual workplace with a hybrid working model (up to 2 days working at home per week)
  • Competitive base salary (which is annually reviewed)
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