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The ideal Market Manager is a proactive, highly organized professional who thrives in a support role and understands the dynamics of multiunit operations. They should feel comfortable switching between administrative work and hands on support while maintaining a strong partnership with the Regional Manager and store leadership across the market. The Market Manager provides direct support to the Regional Manager, with a focus on administrative execution, operational oversight, and coordination across multiple stores within the market. This role is designed to strengthen district-level leadership by ensuring consistent processes, accurate reporting, and reliable follow-through on initiatives. While the position is primarily administrative, the Market Manager will work in-stores to support operational needs, assist with staffing or training, and ensure company standards are upheld.
Job Responsibility:
Assist the Regional Manager with day today administrative tasks, follow ups, and project tracking
Prepare reports, dashboards, scheduling tools, and documentation to support district operations
Maintain organized records of staffing, compliance items, training progress, and store-level performance metrics
Coordinate communication between store managers, district leadership, and corporate personnel
Draft and update documents, forms, and communications as directed
Manage and maintain management schedules, including store manager coverage, district-level calendars, and coordination of meetings, training, and market events
Support store leaders in executing company policies, operational procedures, and performance objectives
Assist in monitoring store compliance with operational standards, safety protocols, and customer service guidelines
Participate in store visits with the Regional Manager and provide follow-up support on action items
Help evaluate store needs and escalate critical issues to the Regional Manager
Provide coaching and on-the-ground support to store managers and staff
Help ensure operational consistency across all locations in the market
Step into stores as needed to assist during staffing shortages, high volume periods, or special initiatives to cover for store managers (occasionally)
Requirements:
2+ years of experience in retail, automotive service, or multi-unit support preferred
Strong administrative and organizational skills with high attention to detail
Ability to manage competing priorities in a fast-paced, multilocation environment
Excellent written and verbal communication skills
Comfortable working independently and taking ownership of assignments
Proficient with standard office software and reporting tools (Excel, ADP, scheduling systems, etc.)
Valid driver’s license and ability to travel between store locations as needed