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As a Market Manager, your role will entail ensuring the health and expansion of our supply in Italy. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.
Job Responsibility:
Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels
Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed
Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region
Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders
Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources
Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory
Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success
Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders
Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests
Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment
Requirements:
6+ years of experience in new sales, account management, and partner support
Proficient quantitative skills and proven ability to interpret and apply data
Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
Proven experience working cross-functionally
Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person
Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills
Nice to have:
2+ years of tech/travel industry experience is a plus