Market Manager Senior Job at City National Bank of WV (Aventura)

Job Description

The Market Manager Senior is responsible for leading sales initiatives and achieving performance targets by actively engaging and motivating branch staff to acquire new clients and deepen existing relationships. This role oversees all aspects of banking center operations, including cash handling, daily balancing, and strict adherence to internal policies, procedures, and regulatory requirements. The Market Manager Senior ensures the efficient and effective management of the banking center while delivering a best-in-class client experience. This role supervises two or more employees, including Universal Bankers, and is cross-trained in all areas of client service, such as cash transactions, account openings, and wire transfers. Additionally, the Market Manager Senior ensures operational accuracy, regulatory compliance, and a high standard of client service and security protocols. The individual may also provide oversight and guidance to other Business Sales and Service Managers and may be responsible for training and mentoring Market Managers across other banking centers.

Job Responsibility

Directs the banking center team in executing sales strategies to drive deposit and loan growth, focusing on client retention and identifying new revenue opportunities
Consistently meets and exceeds individual and/or team sales goals, including but not limited to deposits, loans, and other applicable metrics
Collaborates with Small Business Bankers (SBBs) and internal partners to create and promote referral opportunities across business lines
Initiates and leads outbound service calls using consultative approaches
overcomes objections, facilitates cross-departmental referrals, and ensures client satisfaction and retention
Monitors and enforces timely resolution of financial ticklers in accordance with Bank policies
Analyzes the Banking Center’s Statement of Condition to evaluate deposit and loan performance
Coaches and develops staff to meet Bank standards for client referrals and sales effectiveness
Oversees lead-scrubbing efforts and ensures the quality and accuracy of lead data
Conducts quarterly meetings with Tier 1 clients to strengthen relationships and solicit new business
Cultivates partnerships with Centers of Influence (e.g., CPAs, attorneys) to drive referrals and business development
Manages and maintains a targeted prospect list and leads networking, outside sales, and cold-calling efforts
Represents the Bank in community events and leadership forums, promoting the institution’s presence and values
Oversees account opening, maintenance, and closing processes, ensuring compliance and client service excellence
Documents client activities and referrals in Elevate and ensures proper follow-through across departments
Allocates and adjusts staff resources to align with workflow and client demand throughout the business day
Exercises authority to approve operational transactions, such as checks, wires, and credits, within established limits
Manages cash operations in partnership with UB Senior, including currency/coin supply, ordering, and shipments
Supervises ATM balancing, vault operations, and TCR reconciliations, and ensures accurate processing of deposits
Audits night depository logs and ATM envelopes for proper documentation and compliance
Oversees and validates teller line activity and ensures timely remote capture of daily work
Maintains oversight of key/combo controls in partnership with the Regulatory Operations Consultant (ROC)
Ensures the secure and compliant storage of client files and banking center documentation
Serves as operational backup to UB/UB Sr. to maintain business continuity as needed
Manages all aspects of safe deposit box operations, including access control, documentation, rent collection, and escheatment
Coordinates and monitors SBB blocked time for business development
models effective lead calling behavior
Provides cross-functional support and maintains proficiency in all client service functions
Leads the implementation of client service excellence standards and operational controls
Authorizes and reviews overdrafts, using discretion and judgment based on account behavior and relationship value
Executes routine client service tasks, such as account updates and product orders, with a focus on efficiency and compliance
Maintains comprehensive and organized client records
Demonstrates deep knowledge of bank products, especially Treasury Management solutions, and identifies cross-sell opportunities
Executes and approves complex transactions such as domestic and international wire transfers, adhering to policy and authorization levels
Partners with ROC to proactively identify, address, and resolve operational risks and findings
Performs quality assurance checks on wire transfers, ensuring correct authorization and documentation
Drives client relationship development by identifying cross-sell opportunities and aligning needs with appropriate solutions
Oversees overdraft management, including decisions to recover balances or escalate charge-offs
Submits required documentation for all new business accounts in a timely and compliant manner
Ensures system access aligns with employee roles and controls are in place
Completes performance evaluations and leads quarterly development check-ins with direct reports
Implements and monitors fraud prevention, risk mitigation, and loss prevention strategies
Enforces adherence to compliance standards related to account opening, regulatory testing (e.g., Reg CC, CIP, NRA), and documentation
Leads the execution of Business Continuity Plan testing and participates in loss investigations as needed
Participates in dual control responsibilities for opening and closing the banking center
Investigates losses and discrepancies, and implements corrective actions as appropriate
Approves and oversees employee time submissions through the Bank's system of records
Delivers in-the-moment coaching to UBs, reinforces cross-sell behavior, and models the Bank's cultural expectations
Oversees multiple banking centers, if assigned, to ensure consistency in operations, sales, and service delivery
Adapts work hours and location as needed to meet business demands, including Saturdays

Requirements

5-7 years of retail banking operational experience at a supervisory level
Strong business acumen with strong sales ability and persuasiveness skills
Proven ability to exceed goals and drive revenue growth
Ability to effectively coach, develop, and hold team members accountable
Excellent communication, problem-solving, and decision-making skills
Well organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
In-depth understanding of bank operations, compliance, and client service best practices
Comfortable exercising sound judgment and discretion within authority limits
High School Diploma or GED equivalent required
Associate's Degree in Business or related field preferred
An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree

What we offer

Medical, dental, and vision plans with employer contributions
401(k) with matching
Generous PTO and paid holidays
Access to mental health and financial wellness resources

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