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We are seeking a dynamic Market Leader for Premier Financial Guidance & Mortgage Distribution covering London. You will lead a broad-scale team of financial guides and mortgage team leaders across telephony, video and branch channels within a major geographic market. You will be driving and implementing our strategy for the Premier customer segment and mortgage business. You will be leading customer-facing teams in the delivery of investment guidance for Premier clients alongside mortgage and protection advice for Barclays UK customers. You will have individual regulatory accountability (under the Financial Conduct Authority) and be responsible for translating strategic ambitions into operational execution, ensuring our offerings resonate in the market, our channels operate cohesively, and our customers experience premium outcomes through every interaction.
Job Responsibility:
Development of strategic direction for regulated activities, including the implementation of up to date methodologies and processes
Management of regulated activities, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of Business Area efficiency and effectiveness
Relationship management of regulated stakeholders, including identifying relevant stakeholders, and maintenance of the quality of third party services
Development and implementation of policies and procedures for regulated activities
Management of risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s regulated activities and compliance functions
Monitoring the financial performance of regulated activities, including Growth, Quality and cost control
Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities
Requirements:
Success in leading scale remote teams across wide geographies
Proven ability to deliver results via a balanced-scorecard framework spanning commercial outcomes, customer experience, colleague sentiment, and management of regulatory risk
Overseeing controls within a regulated business
Skilled in establishing and nurturing stakeholder relationships across interconnected strategic agendas
Experienced in driving business transformation and implementing large-scale change for operational improvement
CeMap 1, 2 & 3 qualifications and MiFID qualified
This role is deemed as a Certified role under the PRA & UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks
What we offer:
Hybrid working
Structured approach to hybrid working with fixed, 'anchor', days
Supportive and inclusive culture and environment
Commitment to providing a supportive and inclusive culture
Opportunity to embrace mobility and explore every part of our operations