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At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand and we are well on our way as small businesses in over 37 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are looking for a Market Lead to drive growth and lead high-performing teams in a fast-paced, KPI-driven environment. You’ll balance strategic vision with operational execution while ensuring outstanding experiences for both merchants and team members.
Job Responsibility:
Lead and mentor Team Leads to build motivated, results-driven teams
Manage and grow large teams in customer support, sales, or other KPI-driven functions
Oversee onboarding and support fast-paced team expansion
Use data to guide decision-making and performance improvements
Collaborate effectively with stakeholders at all levels of seniority
Requirements:
Minimum 3 years of experience managing Team Leads
Proven success managing large, KPI-driven teams
Experience in team growth and onboarding in scaling environments
Strong ability to make data-driven decisions
Nice to have:
Experience in fintech or tech-driven environments
Knowledge of EU market dynamics
Strong adaptability in fast-changing environments
Visionary mindset with passion for merchant and people experience
Fluency in English and another European Language
What we offer:
Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide
Commitment to Diversity and Inclusion
A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
Restaurant tickets
30 Days Sabbatical after completing 3 years of employment