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The IT Manager is responsible for verifying the IT landscape supports the property business goals safely, securely, and effectively. This integral role demonstrates key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations, maintenance of systems for designated property/properties. The IT Manager assists the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures. A key responsibility of the IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners and property leaders.
Job Responsibility:
Manage technology needs within budget targets
Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget
Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades
Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs)
Implement solutions as directed to resolve IT discrepancies
Order required equipment as directed
Conduct periodic inventories of applications and hardware
Analyze and validate that technology assets are secured
Comply with technology-related vendor contracts
Write and present proposals, analyses, project plans, cost models
Provide customer service to property leadership and associates
Respond to inquiries from customers/vendors/peer group
Provide detailed status reports and coordinate 3rd party vendor management
Ensuring client Technology needs are met
Assist in disaster recovery and business continuity
Provide technical guidance for assigned locations
Escalate support for approved technology solutions
Provide escalation and guidance for guest & associate internet access
Escalate problems through direct supervisor or Global IT resources
Image desktops, install new software applications, apply patches
Move/add/change PCs/peripherals
Perform routine desktop backup
Provide end-user support
Confirm technology security and compliance
Support unit infrastructure
Assist in creating and maintaining secure server environment
Perform server backups and routine preventative maintenance
Provide project support for corporate, regional and property initiatives
Execute IT Hotel projects and manage vendor installations
Conduct quarterly and annual IT audit and provide plan and recommendations
Provide guidance on compliance with Marriott IT and Security Standards.
Requirements:
High school diploma or G.E.D. equivalent
2-4 years’ experience in Information Technology or related professional area.
2-year degree from an accredited college or university in Business Administration, Information Technology, or related major
and 2 years’ experience in related professional area.
4-year degree from an accredited university or college in Information Technology, Computer Science, or a related major.
Candidates should reside within Lahaina, Hawaii.
Nice to have:
Prior hospitality system-related experience, professional certifications desired.