Market Floor Manager Job at Time Out Group Plc (Abu Dhabi)

Job Description

Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars, and cultural experiences. Role Overview: Our Market Floor Managers are critical operational leaders who ensure smooth daily operations, uphold brand standards, and drive both guest satisfaction and staff performance. Our Market Floor managers should showcase a blend of operational expertise, leadership skills, and guest-centric mindset. Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests a memorable experience with each visit.

Job Responsibility

Guest Experience & Service Standards: Lead by example on the floor, ensuring warm, professional, and efficient service
Resolve guest concerns promptly and professionally, turning challenges into positive experiences
Uphold and enforce company service standards, brand guidelines, and hospitality culture
Monitor guest satisfaction on all levels, including social media platforms
Operational Management: Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff
Monitor table flow and seating to maximize turnover while maintaining guest satisfaction
Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations
Ensure efficient use of POS systems, cash handling, and reporting procedures
Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with local and regional laws
Conduct pre-shift meetings and assist team members with any inquiries
Develop and implement operating standards, policies and procedures to be followed by the management team
Assign and instruct the employees in details of their work
Observe performance and encourage improvement where necessary
Ensure that the performance appraisal tools are being utilized consistently and effectively
Delegate responsibility to the management team as needed and enforce existing policies consistently
Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside the General Manager
Process the weekly schedule and payroll for the hourly staff
Assist Management as needed in any other task necessary to ensure successful operations of the Market
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team
Business & Financial Performance: Support management in achieving revenue targets, controlling labor costs, and minimizing wastage
Drive upselling initiatives and promote menu specials or group promotions
Monitor and report on key performance indicators (KPIs), providing feedback and solutions
Work closely with the Assistant General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market
Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance team
Maximize restaurant profitability
monitor the use of controls to ensure they remain effective
Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met

Requirements

3+ years proven experience in a supervisory or managerial role within a high-volume F&B environment (restaurants, bars, or hotels)
Previous experience working within a hospitality group or multi-outlet operation preferred
Strong knowledge of service standards, health & safety, and food hygiene compliance
Proficiency in POS systems, reservations platforms, and staff scheduling software
Exceptional leadership, team management, and communication skills
Guest-first mindset with a passion for hospitality
Highly organized with excellent multitasking abilities
Strong problem-solving and conflict resolution skills
Commercially aware with an understanding of sales drivers and cost control
Professional, reliable, and adaptable in a fast-paced environment

What we offer

Competitive holiday
an extra day Birthday leave
Complimentary tickets to events and shows
Staff socials & happy hours
Hybrid working
Electric Car Scheme
Enhanced Maternity

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Market Floor Manager

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