Market Change & Communications Lead (12 months FTC)

• Delivery of Market change interventions, using method and materials detailed in the global Playbooks (localised by wave teams), in collaboration with BU Market Change Coordinator
• Owns and delivers market level comms plan, using comms Toolkit materials. Utilises Wave Comms playbook to localise to their local market requirement
• Validates change impact assessment – conducts local CIA for their market. Attends local design workshops (where necessary), and captures impacts into Change Impact Template
• Manages team of Market Change Agents, to tailor Global Comms materials depending on local functional needs (including tone of voice and facilitating any translation requirements)
• Ensure consistent, high-quality delivery of key messages and change interventions across business functions
• Identify, monitor, and manage market-level risks, issues, and roadblocks related to change adoption, escalating to the Market Change Advocate and Regional Change Team as appropriate
• Collate ongoing feedback and readiness levels from their market teams and report back/escalate to the Regional Change Team where necessary
• Engage with market leadership, functional stakeholders, and global/regional programme teams to align change activities and expectations
• Participate confidently in governance and decision forums, raising risks, issues, and readiness updates as needed

• 7 years experience
• Understanding of Change Management frameworks and methodologies (e.g., Prosci, ADKAR) is desirable but not essential
• Understanding of local market operations, including key stakeholders and organizational structures
• Bachelor's Degree in related field

Understanding of Change Management frameworks and methodologies (e.g., Prosci, ADKAR)

• Insurance
• Hybrid working arrangement