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As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.
Job Responsibility:
Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb
Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality
Secure availability over high compression dates, ensuring hosts maximize their revenue potential
Educate hosts on product updates and policy changes, while channeling their feedback to internal teams
Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform
Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success
Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs
Support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication
Requirements:
3+ years of experience in new sales, account management, or partner support
Strong time management and prioritization skills, with the ability to manage multiple accounts effectively
Proven experience working a book of business, driving engagement and growth through proactive account management
Highly goal-driven, with a strong bias for action and persistence in the face of challenges
Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person
Proficiency in CRM tools, particularly working with leads and opportunities
Fluency in French & English
Nice to have:
2+ years of hospitality/travel industry experience