Marine service writer

Randstad is now looking for a Service Writer for our client in Greater Victoria. The service writer's responsibilities include ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The service writer will track repairs and the causes of problems, schedule the most appropriate service technician, and process the customers' warranties. To be a successful service writer, you should possess excellent customer service and communication skills. You should also have the ability to translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the service team.