Marine Service Writer Job at Randstad (Saanichton)

Job Description

The service writer's responsibilities include ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The service writer will track repairs and the causes of problems, schedule the most appropriate service technician, and process the customers' warranties. To be a successful service writer, you should possess excellent customer service and communication skills. You should also have the ability to translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the service team.

Job Responsibility

Developing strong customer relationships through the successful management of products and service delivery
Maintaining computerized customer profile information
Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments
Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician
Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management
Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians
Contacting customers in the case of additional work to relay the details and extra costs
Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians
Checking warranties and insurance
Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business

Requirements

High school diploma required
post-secondary education in business administration or marine industry is an asset
Experience in marine, automotive, RV, or heavy equipment service environment preferred
Strong computer skills (MS Office, service management systems)
Ability to work independently and as part of a team

What we offer

Tuesday to Saturday 8:30 AM - 5:00 PM
$25-30 per hour
Benefit plan
Vacation package
Work for a well established company

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Marine Service Writer

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