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The Service Technician is responsible for evaluating, repairing, and supporting warranty-related product returns while assisting with day-to-day service shop operations. This role is ideal for candidates with foundational mechanical and electrical knowledge who are motivated to develop their technical skills in a structured service environment.
Job Responsibility:
Inspect and troubleshoot returned products for warranty assessment, with guidance from senior technicians
Repair and rebuild products in accordance with company standards and documented procedures
Communicate repair findings and warranty decisions clearly and professionally with customers, suppliers, and internal teams via phone and email
Support daily service shop operations in coordination with service personnel, product teams, and engineering
Maintain accurate, clear, and well-organized service records, including documentation and order entries
Adhere to all safety requirements and contribute to a clean, organized workspace
Requirements:
Basic knowledge of DC and AC electrical systems, hydraulics, and troubleshooting principles
Strong mechanical aptitude with hands-on repair experience
Basic computer proficiency (email, documentation, order processing)
Prior experience in the marine or boating industry is preferred
High attention to detail and ability to follow established procedures
Willingness to learn and expand technical capabilities
Nice to have:
Prior experience in the marine or boating industry
What we offer:
Competitive base salary
Annual performance bonus program
Employee ownership or long-term incentive participation
Health, dental, and vision insurance with employer contributions
Retirement savings plan with company match
Company-paid life and disability insurance
Paid time off and company holidays
Additional benefits such as wellness initiatives and educational assistance